Firstly, please let us apologize that as our clients you felt the need to contact us us regarding your holiday booking with the Travel Service Group. We pride ourselves on providing a pleasant, transparent and professional booking process and are disappointed that you feel we have fallen below these standards.
We have every desire to address the issues raised and provide the best solution available to resolve matters to your satisfaction as soon as possible.
Customer satisfaction is our top priority and we want the quality of our service to reflect this principal.
After the management team have looked into your complaint, they will be in contact with you in the coming days to regain your confidence in our company. In addition we will further evaluate how we can prevent a similar issue occurring again.
We appreciate your feedback as it will assist us in becoming more professional in providing the services we do.
Kind regards
Administration Team.